Deland, Gibson Renews Five Star Agency Designation

Katelyn Noschese Deland Gibson Leave a Comment





The Massachusetts Association of Insurance Agents (MAIA) has renewed the prestigious Five Star Agency Designation for Deland, Gibson Insurance of Wellesley.  MAIA noted that Deland, Gibson has been a Five Star Agency since 2000 and continues to demonstrate excellence in the five imperatives associated with the designation: Customer Focus, Management/Leadership, Human Resources, Product & Process, and Future Success Initiatives. It is a very select group that has attained this designation; only 26 out of more than 1,500 agencies in Massachusetts hold it.

“While Deland, Gibson Insurance has maintained its core values of loyalty, knowledge, integrity, respect, trust and having fun, it has grown and changed in many ways. It is not the same agency it was when it first began its Five Star journey, however what has remained constant is the agency’s ability to look at itself and find ways to become better,” stated Heather Kramer, COO/VP of MAIA.

“We saw strengths that have only gotten better. We saw the implementation of many new initiatives, and ideas being developed as part of their ongoing commitment to continuous quality improvement. Deland, Gibson has demonstrated that they are a top agency within the Five Star Agency Designation program. It is without hesitation that we renew their designation,” said Kramer.

CEO Chip Gibson stated, “We believe in open and honest communication, empowerment, and involvement. We understand that our agency and our successes are based on the whole of the agency and no one individual.”

COO Ted Gibson agrees. “We all are working towards the common goal of advising our clients appropriately, managing their insurance needs, and continually looking to improve,” he said.

MAIA awards the Five Star Agency Designation to independent agencies that go through a vigorous review based on key criteria that affect an insurance agency and how it operates. Upon earning a qualifying score, an agency becomes a Five Star Agency Designee and must go through an intensive review process every three years to prove that they continue to provide superior service, knowledge and value.

For further information about the program, please contact Heather Kramer at

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