Deland, Gibson always seeks to provide industry-leading customer service through risk-reducing action steps to lower our client’s Total Cost of Risk. Our process then proactively educates and works with clients to build a Risk Reduction and insurance Program to lower their overall risk.
The Client Advocate Associate plays a crucial role on our team here at Deland, Gibson. In this role, you will work with a team to provide tremendous service to our clients. The goal of this role is to learn all aspects of insurance to find a position that is the best fit.
What you'll do:
· Be a sponge – strive for leading-edge knowledge of all agency verticals
· Provide clients with industry-leading customer experience
· Work with a team of 9 and do whatever is needed to get the job done – have a “can-do” attitude!
· Assistwith Certificates of Insurance, applications, cancellations, and other client paperwork needs
· Learn and master our CRM System – Applied EPIC
· Communicate with carriers via phone and email to problem solve
What you'll Learn:
· Proper and effective communication skills with executives
· Business etiquette with customers
· Decisionmaking skills
· Time management and prioritization skills
· Organization skills
What you'll need:
· Bachelor’sdegree with interest in all things Insurance!
· Ability to be flexible in the Small Business environment
· Self-motivation and accountability to get the job done
· An eye for detail and great written and verbal communication skills
· Grit and organization skills to complete detailed tasks
Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century demand, Gibson has maintained its identity as an industry-leading insurance and risk management advisor. Deland, Gibson a leading Massachusetts Insurance and Risk Management consultant, announced that it has acquired Keefe Insurance in Franklin, MA as of September 30th, 2021. Chip Gibson, CEO of Deland, Gibson said: “We are thrilled to partner with Keefe Insurance. They are an extremely well-respected and talented organization. Keefe Insurance has been a pillar of the Franklin community for over 100 year’s and they are an ideal fit for Deland, Gibson.”