Deland, Gibson Re-Certifies as Five Star Agency

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Deland, Gibson Insurance Re-Certifies as Five Star Agency

Milford, MA—The Massachusetts Association of Insurance Agents (MAIA) is pleased to announce that Deland, Gibson Insurance underwent an intensive review in order to be re-certified as a Five Star Insurance Agency.

The Five Star Award of Distinction is awarded by MAIA to an independent insurance agency that successfully completes a “fitness review” which examines an agency’s five key imperatives:

  • Customer Focus
  • Management/Leadership Excellence
  • Human Resource Excellence
  • Process & Product Excellence
  • Future Success

Frank Mancini, President and CEO of the Massachusetts Association of insurance Agents, stated “Deland, Gibson Insurance strives to be better than its competitors and wants to be one of the best Agencies in the state.  The Agency has continued with many of its previously found strengths and has many continuous improvement initiatives in process and demonstrated that they are still a Five Star Agency Designee.  They have value added services that focus on risk reduction, they spend a considerable amount of time in educating their clients and provide the right set of services to their diverse client base.  The Deland Gibson Difference is their differentiator, it sets them apart and gives them a competitive advantage in many situations.”

Charlie Gibson, President of Deland, Gibson Insurance said “We have a strong management team and staff that collectively have a great deal of experience, capabilities and talent.  We understand the marketplace and lead initiatives that will position our agency for long term success.   Our staff care about each other, the Agency and our customers.  With these people as our backbone, as we grow and change into a more accountable firm that realizes every individual is responsible for the overall success of the Agency, I feel our potential is limitless”.

Currently there are only 27 Independent Agencies in Massachusetts and Rhode Island that have received the coveted Five Star Agency Designation.


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