Welcome to Client Central, your central online resource for forms, helpful information, and important links. We’ve also provided tools for prospective clients who want to receive a quote or learn more about Deland, Gibson Insurance. If you need additional assistance or have questions about the appropriate use of these forms, please contact us and we’d be happy to help you.

Client Central Resources

  • Personal and Commercial Lines Policy Service Requests
  • Claims Contact Information
  • Get a Personalized Commercial or Personal Risk Analysis

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Insurance Company Contacts

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Discover ways to save on your Automobile Insurance with this helpful Buyer’s Guide.If your Auto Policy is through MAIP and you want to learn more, read this helpful MAIP Guide.

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If you have a loss or claim situation, contact the DG claims department as soon as possible if during regular business hours. If it is not within normal business hours, please contact your company directly: Insurance Company Contact Information.


We are your advocate in this process and will take steps necessary to make sure you are correctly indemnified. Below are general instructions for claims.

Instructions for Specific Claim Types:

Auto Accidents

Call our office or your insurance company direct to report the loss. We will give you information about the appraisal process. You will need the following information to assist us in reporting the loss:

      • Your plate registration number
      • Name, address, and telephone number of all drivers involved
      • Name, address, and telephone number of any witnesses
      • If you have a camera on hand, please take pictures of the scene, damage, and the parties involved.
      • Complete and submit a Claim Notification Form
      • Complete and submit a Crash Report

Please obtain a copy of the police report and complete the Crash Report. Forward both of these reports to our office.

Auto Glass Losses

      • Call our office to report the loss prior to replacing the glass in your automobile. We will give you information on the claims process and how to get it replaced.

Property Losses

      1. Secure the property to prevent any further damage i.e. put a tarp on the roof, board up the windows, etc.
      2. Take any applicable pictures.
      3. Call our office to report the loss.
      4. Complete and submit a Claim Notification Form.

After Hours Claims

      1. If a claim or accident occurs over the weekend or if the office is closed; please check your current policy for the name of the insurance company and policy number.
      2. Please call the insurance company (Insurance Company Contact Information) and report the loss directly.

Contact Information

36 Washington Street Suite 40
Wellesley Hills, MA 02481

Phone: (800) 697-7657

Phone: (781) 237-1515
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