The longer I do this, the more I believe the job comes down to one thing: asking the next question. Not the obvious ones. Those get asked. The next one. That’s usually where we find the thing that actually matters.
Insurance is one of the most expensive ways to manage risk. So the questions matter more than the number on the quote. The ones about your business, your contracts, the things you’re quietly on the hook for. We go looking for what you don’t know you don’t know, and that looks different for every business we sit down with.
None of that is new. It’s been true here since 1900, and it’s still true now that we’re a fourth-generation family firm that’s grown significantly these past few years. This year, the Boston Business Journal recognized us as the largest independently-owned P&C agency headquartered in Massachusetts. We’re proud of that. But it doesn’t change how we work.
What we changed was how we present ourselves. The website, the look. It wasn’t reflecting who we actually are, so we rebuilt it. We talked to our team, got honest about what actually makes us different, and built something that matches.
Here’s what didn’t change. We’re independent, and we do what’s best for the client. No one’s steering you somewhere because it pays us more.
If you’ve been with us for years, you’ll recognize us. If you’re newer, whether you found us on your own or came to us through a firm that’s now part of Deland, Gibson, I hope this gives you a clearer sense of how we work.
Take a look around. The look is new. The commitment behind it isn’t.
— Chip Gibson, CEO